Employees trained in customer service skills are needed in all companies. Become certified in just seven weeks for this exciting career.

As a successful graduate of North Georgia Technical College’s Service Industry Academy, you will be a Certified Customer Service Specialist. You will be training in the following skills:

SERVICE INDUSTRY BUSINESS ENVIRONMENT		BUSINESS SKILLS
Introduction to Service Industry Learning for Success Positive Work Ethics Customer Service Overview Working Together Introduction to Business Principles		Business Writing Business Math Managing Change Tools for Service Excellence Managing Multiple Tasks and Priorities
CUSTOMER CONTACT SKILLS		PERSONAL EFFECTIVENESS
Exceeding Customer Expectations Customer Service: Face-to-Face Critical Thinking Information Sharing Telephone Service Skills Sales Skills Managing the Difficult Customer		Positive Image Personal Wellness Job Interview Skills
COMPUTER SKILLS
Introduction to Computers Windows Business Software Applications

Interviews Guaranteed
The following companies have partnered with North Georgia Technical College’s Service Industry Academy, and each graduate is guaranteed an employment interview for advertised openings with one of the companies:

For additional information on the North Georgia Tech’s Service Industry Academy, contact Ruth King at 706-754-7812.